Oliver McGowan Training for GP, Dental and Private Healthcare Teams
Patient-facing staff in GP practices, dental services, private hospitals, independent clinics and other regulated healthcare settings may need learning disability and autism training appropriate to their role. Oliver McGowan Tier 2 Training provides deeper practical learning for staff involved in direct care, treatment, assessment or support.
Book Oliver McGowan Tier 2 Training
Contact ACI Training & Consultancy to discuss your organisation's requirements or a private course.
Who May Need Tier 2?
- GPs and practice nurses
- Healthcare assistants and clinical support workers
- Dentists and dental nurses
- Private hospital clinical teams
- Staff in independent treatment centres and specialist clinics
- Mental health practitioners
- Allied health professionals
- Aesthetics or cosmetic treatment teams where regulated clinical services are provided
- Other patient-facing staff whose role includes direct support, care, assessment or treatment
Why This Training Matters for Patient-Facing Teams
People with a learning disability and autistic people can experience barriers when accessing appointments, examinations, treatment and follow-up care. Staff may need to adapt communication, provide reasonable adjustments and consider how the clinical environment or routine processes affect the individual.
Practical Areas of Learning
- Communicating in accessible ways
- Listening to the person and those who know them well
- Making reasonable adjustments before and during appointments
- Recognising diagnostic overshadowing
- Supporting informed and person-centred decision-making
- Understanding how professional assumptions can affect outcomes
- Reducing distress and improving the patient experience
GP and Primary Care Teams
Primary care teams may be the first point of contact for a wide range of health needs. Role-appropriate training can help clinical and support staff consider communication, appointment adjustments, access needs and the risk of symptoms being misunderstood.
Dental Practices
Dental teams may need to adapt communication, appointment planning and the clinical environment for autistic patients and people with a learning disability. The appropriate tier depends on each person’s role and level of direct patient contact.
Private Hospitals, Clinics and Aesthetics
Private healthcare and clinic teams should assess training according to the regulated activities they provide and the responsibilities of individual staff. Where a service is Care Quality Commission registered, it must ensure learning disability and autism training is appropriate to staff roles.
Aesthetics and cosmetic providers should use careful wording. The statutory requirement depends on Care Quality Commission registration and regulated activity, rather than the sector label alone.
Tier 1 or Tier 2?
Role profile
Possible route
Flexible Delivery for Busy Clinical Teams
ACI offers open Tier 2 courses for individuals and private sessions for practices, clinics and healthcare groups. Delivery can be planned across cohorts or locations to help reduce disruption to appointments and services.
Common Questions
Do reception teams need Tier 2?
Not automatically. The employer should consider the person’s actual responsibilities and level of contact. Tier 1 may be more appropriate where general awareness is required.
Is the training relevant to dental practices?
Yes, particularly for patient-facing clinical roles. The statutory position depends on Care Quality Commission registration and regulated activities.
Can several practices arrange one private course?
ACI can discuss delegate numbers, locations and delivery options for organisational or grouped bookings.
Is e-learning required first?
Yes. The e-learning is part one of both tiers and should be completed before Tier 2 part two
Talk to ACI About Oliver McGowan Training
ACI can help GP, dental and private healthcare organisations arrange Tier 2 training for individual clinicians, whole teams or several locations.
Related Oliver McGowan Resources
- Find out more about Oliver McGowan Tier 2 Training
- Book an individual place on a scheduled open course.
Click here to view upcoming open courses. - Arrange private Tier 2 training for your organisation.
Contact us to enquire and book. - Discuss a phased rollout for several teams or locations.
Contact us to enquire and book. - Ask for guidance on the most appropriate training route for your workforce.
Contact our Training team to discuss your needs.
Who Needs Oliver McGowan Training?
Find out which roles may require Tier 1 or Tier 2 training and how employers can allocate training appropriately.
Oliver McGowan Tier 1 vs Tier 2
- Understand the key differences between the two training pathways and which is appropriate for different roles.
Is Oliver McGowan Training Mandatory?
- Learn more about current requirements, employer responsibilities and role-appropriate training.
Employer Responsibilities
- Guidance for managers, compliance leads and training coordinators planning workforce rollout.
Training for Care Providers
- Specific guidance for care homes, supported living, domiciliary care and community care services.
Training for Education and SEND Settings
- Guidance for specialist education environments supporting autistic people and people with a learning disability.
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Related Oliver McGowan Resources
- Oliver McGowan Tier 2 Training
- Who Needs Oliver McGowan Training?
- Oliver McGowan Tier 1 vs Tier 2
- Is Oliver McGowan Training Mandatory?
- Employer Responsibilities
- Training for Care Providers
- Training for GP, Dental and Private Healthcare Teams
- Training for Education and SEND Settings
- Book on an Oliver McGowan Tier 2 Course
Our Training Services
- ACI Care Training Academy
- Course Directory
- Distance Learning
- Face to Face Training
- Mental Health First Aid
- Nurse Participatory Training
- Online Training
- Paediatric First Aid Level 3
- Practical Training Sessions
- Oliver McGowan Training Tier 2
- All Wales NHS Manual Handling Passport
- All Wales NHS Violence and Aggression Passport
- Training Courses for Compliance Staff
- Care Home & Domiciliary Care Training
- Train The Trainer
- Upcoming Courses
Frequently Asked Questions About Oliver McGowan Tier 2 Training
What is The Oliver McGowan Mandatory Training Tier 2 and who is it for?
Tier 2 is the face-to-face, one‑day part of The Oliver McGowan Mandatory Training designed for staff who provide direct care or support to autistic people or people with a learning disability; ACI Training & Consultancy delivers this training with experts by lived experience alongside subject specialists to make the learning practical and impactful.
Do I still need the e‑learning if I’m booking Tier 2 with ACI?
Yes - everyone must complete the official e‑learning (part 1) before attending the Tier 2 face‑to‑face session; ACI supports you to plan cohorts and delivery so staff complete the required sequence and you can evidence compliance.
How does ACI deliver Tier 2 training across different sites or teams?
We can deliver in person at your location anywhere in the UK, or place individuals onto scheduled open courses, minimising service disruption while keeping the standardised Tier 2 format.
How does this training help with CQC and the Oliver McGowan code of practice?
The government’s code of practice confirms CQC‑registered providers must ensure staff receive learning disability and autism training appropriate to role; ACI gives you attendance records, learning outcomes and feedback summaries to evidence compliance and inspection readiness.
What makes ACI’s Tier 2 sessions effective for frontline staff?
They’re co‑delivered with trainers who have lived experience of both learning disability and autism, bringing real stories, communication strategies and reasonable‑adjustment examples that build confidence for everyday practice.
Can ACI help me decide who needs Tier 1 vs Tier 2?
Yes - Tier 1 is awareness for staff who need general understanding, while Tier 2 is for roles providing direct care; we’ll map roles, plan cohorts and schedule delivery so each person completes the right tier in the correct order.
What Our Customers Are Saying
ACI delivered our mandatory training on-site, and the team loved the hands-on approach. Everything was tailored to our policies, and the trainer was fantastic.
The face-to-face sessions were practical and engaging. Our staff left feeling confident and fully compliant. Highly recommend ACI for in-person training.
Booking was easy, and the training was delivered exactly when we needed it. Certificates were issued promptly, which helped with our CQC audit.
We needed paediatric first aid for our Early Years team, and ACI made it stress-free. The trainer was knowledgeable and approachable—great experience!
Our dental practice team really valued the medical emergencies training. It was clear, practical, and CPD-accredited. We’ll definitely book again.
