All Wales NHS Violence and Aggression Passport
The All Wales NHS Violence and Aggression Passport sets consistent, portable standards so staff can recognise risks early, de-escalate confidently and use safe breakaway techniques when required, with the framework structured around three core modules A, B and C.
We deliver a blended route that mirrors common practice in Wales - online theory first, then focused face to face skills - helping you minimise rota disruption while meeting the expected learning outcomes.
Who we train
We specialise in training and compliance for:
- Healthcare Agencies
- Complex Care Providers
- Care Homes
- Domiciliary Care Providers
- Education with a focus on Early Years
- Dental practices
- Doctors and GP surgeries
- Private Hospitals
- Aesthetics Clinics
Our scenarios reflect the realities of clinics, wards, classrooms, theatres and home visits, while remaining aligned to the All Wales NHS Violence and Aggression Passport outcomes for awareness, de escalation and breakaway competence.
What the All Wales NHS Violence and Aggression Passport covers
Module A: Induction and awareness
Clear definitions, prevalence and impact of violence and aggression, legal responsibilities for employers and employees, local policies, reporting processes, and early warning signs and trigger factors.
Module B: Personal safety and de escalation theory
Situational awareness, risk factors and escalation cycles, verbal and non verbal de escalation methods, and communication techniques that reduce the likelihood and severity of incidents.
Module C: Breakaway skills - practical
Safe disengagement from common holds and grabs, working distance and positioning, effective use of personal alarms and a strong emphasis on reasonable force and personal safety throughout. Assessment focuses on release techniques and safe disengagement.
How ACI Training & Consultancy delivers the programme
Step 1: Online theory for Modules A and B
Your team completes the theory online to standardise knowledge before practice. In Wales, e learning for Modules A and B is widely available for NHS staff which supports a blended approach.
Step 2: One day, face to face practical for Module C
A focused practical day to rehearse breakaway, movement and positioning, personal safety routines and scenario based decision making relevant to your setting. This mirrors the way many Welsh providers structure V and A Passport delivery - theory first then practical skills.
Certification and records
On successful completion, delegates receive certificates aligned to the All Wales NHS Violence and Aggression Passport, giving managers clear evidence for audit, inspection and tender requirements.
Where and how we deliver
- Onsite at your workplace anywhere in the UK
- At our Care Training Academy in Chepstow
- For teams of all sizes with flexible scheduling
- With sector specific scenarios for care, community, education, dental, GP, private hospital and aesthetics services
This delivery model ensures consistent standards without unnecessary downtime and is suitable for organisations operating across Wales and beyond.
Why choose ACI Training & Consultancy
- Blended learning that saves time while maintaining standards
- Trainers experienced across health, social care, education and clinical environments
- Practical, scenario led sessions grounded in prevention and safe disengagement
- Clear documentation that supports compliance and governance
- Guidance on refresher cycles aligned to role and risk
These priorities align with the core intent of the All Wales NHS framework - equip staff to prevent escalation wherever possible and to disengage safely when they need to.
Quick Answers About the All Wales NHS Violence and Aggression Passport
What is the All Wales NHS Violence and Aggression Passport?
It is a recognised NHS Wales framework that standardises training in awareness, de escalation and breakaway skills through Modules A, B and C so staff can work safely and confidently.
How long does the NHS Violence and Aggression Passport training take?
Teams complete Modules A and B online then attend a one day practical for Module C which keeps services running while meeting the learning outcomes.
Can non hospital teams use this NHS training approach?
Yes - content and scenarios can be tailored for Early Years, dental, GP, domiciliary care and aesthetics while retaining the same core outcomes.
What practical skills are taught in Module C?
Learners practise safe disengagement from grabs and holds, maintaining safe distance and using alarms with an emphasis on lawful reasonable force.
Do we receive NHS aligned certificates at the end?
Yes - ACI issues certificates aligned to the All Wales NHS Violence and Aggression Passport so you can evidence compliance at audit or inspection.
Where do you deliver?
Across Wales and the UK - at your site or at our Chepstow Care Training Academy.
Ready to book or want a proposal?
Email bookings@acitrainingandconsultancy.co.uk or call 01291 624451. We will confirm dates, group sizes and any sector specific risks you want us to prioritise in scenarios.
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Our Training Services
- ACI Care Training Academy
- Course Directory
- Distance Learning
- Face to Face Training
- Mental Health First Aid
- Nurse Participatory Training
- Online Training
- Paediatric First Aid Level 3
- Practical Training Sessions
- Oliver McGowan Training Tier 2
- All Wales NHS Manual Handling Passport
- All Wales NHS Violence and Aggression Passport
- Training Courses for Compliance Staff
- Care Home & Domiciliary Care Training
- Train The Trainer
- Upcoming Courses - ACI Care Training Academy
Frequently Asked Questions About All Wales NHS Violence and Aggression Passport Training
What does the All Wales NHS Violence and Aggression Passport include?
It includes three modules - A for induction and awareness, B for personal safety and de escalation theory, and C for practical breakaway skills and safe disengagement.
How does ACI deliver the NHS Passport through blended learning?
We provide online learning for Modules A and B followed by a one day face to face practical for Module C with certificates aligned to the Passport scheme.
Is this suitable for Early Years, dental, GPs, care homes and aesthetics?
Yes - we adapt risk profiles and scenarios for each sector while meeting the same NHS Passport learning outcomes.
Do you offer onsite training across Wales and the wider UK?
Yes - we deliver at your workplace nationwide or host teams at our Chepstow academy.
What evidence will managers receive for compliance and audits?
Attendance records and certificates aligned to the All Wales NHS Violence and Aggression Passport suitable for inspections and tender responses.
How soon can we schedule training and how many people can attend?
We schedule for teams of all sizes with flexible dates - email bookings@aci.training or call 01291 624451 for availability and pricing.
What Our Customers Are Saying
ACI delivered our mandatory training on-site, and the team loved the hands-on approach. Everything was tailored to our policies, and the trainer was fantastic.
The face-to-face sessions were practical and engaging. Our staff left feeling confident and fully compliant. Highly recommend ACI for in-person training.
Booking was easy, and the training was delivered exactly when we needed it. Certificates were issued promptly, which helped with our CQC audit.
We needed paediatric first aid for our Early Years team, and ACI made it stress-free. The trainer was knowledgeable and approachable—great experience!
Our dental practice team really valued the medical emergencies training. It was clear, practical, and CPD-accredited. We’ll definitely book again.
