About ACI Training and Consultancy

ACI Training and Consultancy are experts in providing Conflict Resolution practical sessions tailored for healthcare professionals. Our experienced trainers deliver comprehensive and interactive webinars, ensuring participants gain essential skills to manage and resolve conflicts effectively.

Course Overview

Our NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar in Oxford is designed to equip healthcare professionals with the knowledge and techniques needed to handle conflict situations confidently. This course includes practical demonstrations and assessments, ensuring participants can apply what they learn in real-world scenarios.

Key Features

• ‍Interactive Webinars: Engage with our expert trainers in live sessions, allowing for real-time feedback and interaction.

• ‍Comprehensive Training: Covering all aspects of conflict resolution, including verbal and non-verbal communication, de-escalation strategies, and breakaway techniques.

• ‍Practical Assessments: Participants will undergo practical assessments to ensure they can effectively implement the techniques learned.

• ‍Supportive Learning Materials: Receive a booklet to support your learning, sent out after the course.

Benefits of the Course

• ‍Enhanced Conflict Management Skills: Learn to identify and manage conflict situations effectively.

• ‍Improved Safety: Understand the importance of maintaining a safe distance and using reasonable force.

• ‍Professional Development: Gain valuable skills that enhance your professional capabilities and career prospects.

Who Should Attend?

This course is ideal for healthcare professionals who need to manage conflict situations in their workplace. Whether you are a nurse, doctor, or administrative staff, our training will provide you with the tools to handle conflicts safely and effectively.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.