Enhance Your Skills with ACI Training and Consultancy

At ACI Training and Consultancy, we specialise in delivering comprehensive NHS Conflict Resolution Practical Sessions, including Breakaway Techniques Practical, via webinar in Bedford. Our expert trainers are dedicated to equipping healthcare professionals with the skills and knowledge necessary to manage conflict situations effectively and safely.

Why Choose Our Webinar?

Our NHS Conflict Resolution Practical Session, including Breakaway Techniques Practical, is designed to meet the specific needs of healthcare professionals. Delivered via a live webinar, this course offers the flexibility to learn from the comfort of your own home or workplace while still benefiting from interactive, hands-on training.

Course Overview

• ‍Interactive Learning: Engage in real-time with our experienced trainers and fellow participants.

• ‍Practical Techniques: Learn breakaway techniques that are crucial for managing physical confrontations.

• ‍Conflict Resolution Strategies: Understand the stages of conflict and develop strategies to de-escalate situations effectively.

• ‍Legal and Ethical Considerations: Gain insights into the legal aspects of using reasonable force and the importance of maintaining a safe environment.

Who Should Attend?

This course is ideal for healthcare professionals in Bedford who are looking to enhance their conflict resolution skills. Whether you are a nurse, doctor, or support staff, our training will provide you with the tools you need to manage conflict situations confidently and safely.

Benefits of Our Training

• ‍Convenience: Participate in the training from any location with internet access.

• ‍Expert Guidance: Learn from trainers with extensive experience in healthcare and conflict resolution.

• ‍Certification: Receive a certificate upon completion, demonstrating your commitment to professional development.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.