Enhance Your Skills with ACI Training and Consultancy

Welcome to ACI Training and Consultancy, your trusted partner in delivering expert NHS Conflict Resolution Practical Sessions, including Breakaway Techniques Practical, via webinar in Cardiff. Our sessions are designed specifically for healthcare professionals, ensuring you gain the skills and confidence needed to manage and resolve conflicts effectively.

Why Choose ACI Training and Consultancy?

At ACI Training and Consultancy, we pride ourselves on our extensive experience and expertise in providing high-quality conflict resolution training. Our practical sessions are tailored to meet the unique needs of healthcare professionals, helping you to handle challenging situations with ease and professionalism.

Course Overview

Our NHS Conflict Resolution Practical Session, including Breakaway Techniques Practical, is delivered via a live webinar, allowing you to participate from the comfort of your own home or workplace in Cardiff. The course covers essential topics such as:

• Understanding the causes and stages of conflict

• Effective communication strategies to de-escalate conflicts

• Recognising warning signs and danger signals

• Practical breakaway techniques to ensure your safety

• Legal aspects of using reasonable force

Benefits of Our Webinar Training

• ‍Convenience: Participate in our training sessions from anywhere in Cardiff.

• ‍Expert Trainers: Learn from experienced healthcare professionals who understand the challenges you face.

• ‍Interactive Sessions: Engage in practical exercises and real-life scenarios to enhance your learning experience.

• ‍Certification: Receive a certificate upon successful completion of the course, demonstrating your commitment to professional development.

Testimonials

"ACI Training and Consultancy provided an excellent conflict resolution session. The practical breakaway techniques were invaluable, and the trainers were knowledgeable and engaging." - Healthcare Professional, Cardiff

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.