Enhance Your Skills with ACI Training and Consultancy

At ACI Training and Consultancy, we specialise in delivering comprehensive NHS Conflict Resolution Practical Sessions, including Breakaway Techniques Practical, via webinar in Liverpool. Our expert trainers are dedicated to equipping healthcare professionals with the essential skills needed to manage and resolve conflicts effectively.

Why Choose Our Webinar?

Our NHS Conflict Resolution Practical Session, including Breakaway Techniques Practical, is designed to provide healthcare professionals with the knowledge and practical skills to handle conflict situations confidently. Delivered via a live webinar, this course ensures that you can learn from the comfort of your own space while still engaging in interactive and practical training.

Course Overview

Introduction to Conflict Resolution: Understand the principles of conflict resolution and the importance of managing conflicts in healthcare settings.

• ‍Communication Skills: Learn effective verbal and non-verbal communication techniques to de-escalate potential conflicts.

• ‍Breakaway Techniques: Gain practical experience in breakaway techniques to safely disengage from physical confrontations.

• ‍Legal and Ethical Considerations: Explore the legal and ethical aspects of using reasonable force in conflict situations.

• ‍Scenario-Based Training: Participate in realistic scenarios to apply your skills in a controlled environment.

Benefits of Our Training

• ‍Expert Trainers: Learn from experienced healthcare professionals who bring real-world insights to the training.

• ‍Interactive Learning: Engage in live discussions, Q&A sessions, and practical exercises.

• ‍Flexible Scheduling: Attend the webinar from any location, reducing the need for travel and accommodation.

• ‍Certification: Receive a certificate upon successful completion of the course, demonstrating your commitment to professional development.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.