Expert-Led Conflict Resolution Training for Healthcare Professionals

At ACI Training and Consultancy, we specialise in delivering comprehensive NHS Conflict Resolution Practical Sessions, including Breakaway Techniques Practical. Our expert trainers provide healthcare professionals with the skills and knowledge needed to effectively manage and resolve conflicts in a healthcare setting.

Why Choose Our Webinar-Based Training in Cheltenham?

Our webinar-based training offers the convenience of learning from anywhere, while still providing the interactive and practical experience necessary for mastering conflict resolution techniques. This format is ideal for busy healthcare professionals who need flexible training options without compromising on quality.

Key Features of Our Conflict Resolution Practical Session

• ‍Interactive Webinars: Engage with our experienced trainers in real-time, ask questions, and participate in practical exercises.

• ‍Breakaway Techniques: Learn and practice essential breakaway techniques to safely manage physical confrontations.

• ‍Comprehensive Curriculum: Covering all aspects of conflict resolution, from understanding the causes of conflict to implementing effective communication strategies.

• ‍Aligned with UK CSTF: Our training is mapped and aligned to the UK Core Skills Training Framework (CSTF), ensuring it meets national standards.

Benefits of Our Training

• ‍Enhanced Skills: Improve your ability to handle conflict situations confidently and professionally.

• ‍Safety and Compliance: Ensure you are equipped with the latest techniques and knowledge to maintain a safe working environment.

• ‍Expert Guidance: Receive training from professionals with extensive experience in healthcare conflict resolution.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.