Expert Conflict Resolution Training for Healthcare Professionals

ACI Training and Consultancy are leaders in providing NHS Conflict Resolution Practical Sessions, including Breakaway Techniques Practical, tailored specifically for healthcare professionals. Our sessions are designed to equip you with the skills necessary to manage and resolve conflicts effectively in a healthcare setting.

Comprehensive Training via Webinar

Our practical sessions are delivered via webinar, allowing you to participate from the comfort of your own location in Brighton. This format ensures that you receive high-quality training without the need for travel, making it convenient and accessible.

What You Will Learn

Understanding Conflict: Learn about the common causes of conflict and the different stages it can progress through.

• ‍Communication Skills: Develop strategies to enhance verbal and non-verbal communication during conflict situations.

• ‍Breakaway Techniques: Gain practical instruction in breakaway techniques to safely disengage from physical confrontations.

• ‍Legal and Procedural Knowledge: Understand the use of 'reasonable force' as described in law and its limitations.

• ‍Support Systems: Identify the range of support available to those affected by violent incidents.

Why Choose ACI Training and Consultancy?

• ‍Expert Trainers: Our sessions are led by experienced healthcare trainers who bring real-world insights and practical knowledge.

• ‍Mapped to UK CSTF: Our training is aligned with the UK Core Skills Training Framework (CSTF), ensuring it meets national standards.

• ‍Interactive Learning: Engage in interactive sessions that allow you to practice and refine your skills in a controlled environment.

Book Your Session Today

Don't miss this opportunity to enhance your conflict resolution skills. Book your NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar in Brighton today.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.