Enhance Your Skills with ACI Training and Consultancy

At ACI Training and Consultancy, we specialise in providing Conflict Resolution practical sessions tailored for healthcare professionals. Our expert trainers deliver comprehensive and interactive sessions designed to equip you with the necessary skills to manage and resolve conflicts effectively.

Why Choose Our Webinar?

Our NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via webinar offers a convenient and effective way to enhance your conflict resolution skills from the comfort of your own space. This course is mapped and aligned to the UK CSTF (Skills For Health), ensuring you receive training that meets the highest standards.

Course Content

During the session, you will cover:

• Roles and Responsibilities: Understand the roles of Security Management Director, Local Security Management Specialist, and Area Security Management Specialist.

• ‍Causes and Stages of Conflict: Identify common causes of conflict and the different stages it can progress through.

• ‍Communication Techniques: Develop strategies to reduce conflict, understand verbal and non-verbal communication, and recognise the impact of cultural differences.

• ‍Behavioural Patterns: Recognise warning and danger signals during conflict situations.

• ‍Environmental Factors: Understand procedural and environmental factors affecting conflict situations.

• ‍Breakaway Techniques: Practical demonstration and use of breakaway techniques.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

‍

• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.