Enhance Your Skills with ACI Training and Consultancy

Welcome to ACI Training and Consultancy, your trusted partner in providing expert Conflict Resolution practical sessions tailored for healthcare professionals. We are proud to offer our NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar in Falmouth.

About the Course

Our NHS Conflict Resolution Practical Session is designed to equip healthcare professionals with the skills and knowledge necessary to effectively manage and resolve conflicts in the workplace. This course includes a practical session and assessment, delivered over a live webinar by our experienced healthcare trainers.

Course Content

The course covers the following key areas:

• ‍Roles and Responsibilities: Explain the role of the Security Management Director, Local Security Management Specialist, and Area Security Management Specialist.

• ‍Conflict Causes and Stages: Describe the common causes of conflict and identify the different stages of conflict.

• ‍Communication Strategies: Learn from personal experiences of conflict situations to develop strategies to reduce the opportunity for conflict in the future.

• ‍Verbal and Non-Verbal Communication: Describe two forms of communication and indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation.

• ‍Cultural Differences: Understand the impact that cultural differences may have in relation to communication.

• ‍Communication Models: Utilise three communication models that would assist in dealing with different levels of conflict.

• ‍Behavioural Patterns: Recognise the behavioural pattern of individuals during conflict and the warning and danger signals displayed by individuals during a conflict situation.

• ‍Procedural and Environmental Factors: Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making.

• ‍Safety Measures: Understand the importance of keeping a safe distance in conflict situations.

• ‍Reasonable Force: Explain the use of ‘reasonable force’ as described in law and its limitations and requirements.

• ‍Support Systems: Identify the range of support, both short and long-term, available to those affected by a violent incident.

Practical Session

The practical session includes:

Breakaway Techniques: Demonstration and practical use of breakaway techniques to ensure personal safety during conflict situations.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.