About ACI Training and Consultancy

ACI Training and Consultancy are experts in providing Conflict Resolution practical sessions to healthcare professionals. Our experienced trainers deliver comprehensive and engaging sessions designed to equip attendees with essential skills for managing conflict in healthcare settings.

Course Overview

Our NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar in Chippenham is tailored for healthcare professionals seeking to enhance their conflict resolution skills. This course is mapped and aligned to the UK CSTF (Skills For Health) standards, ensuring high-quality training.

Key Learning Objectives

• ‍Roles and Responsibilities: Explain the roles of Security Management Director, Local Security Management Specialist, and Area Security Management Specialist.

• ‍Conflict Causes and Stages: Describe common causes of conflict and identify different stages of conflict.

• ‍Communication Strategies: Learn effective communication techniques, including verbal and non-verbal communication, and understand the impact of cultural differences.

• ‍Behavioural Patterns: Recognise behavioural patterns and warning signals during conflict situations.

• ‍Safety and Decision Making: Understand the importance of keeping a safe distance and making informed decisions in conflict situations.

• ‍Breakaway Techniques: Demonstration and practical use of breakaway techniques.

Course Delivery

This practical session is delivered via live webinar, allowing healthcare professionals in Chippenham to participate from the comfort of their own space. Attendees will receive a booklet to support learning and must provide appropriate ID at the start of the session.

About ACI's NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical via Webinar

This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.

This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.

Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.

This course is mapped and aligned to the UK CSTF (Skills For Health).

The following areas will be covered on the course:

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• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Understand the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance of creating conditions for communication to succeed
• Utilise three communication models that would assist in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Understand the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
• Demonstration and practical use of breakaway techniques

We have a very easy to use online booking system, with live availability of courses.