NHS Conflict Resolution
NHS Conflict Resolution Online Course for healthcare professionals. Learn how to manage challenging behaviour and de-escalate conflict effectively.
What You Will Learn
- Understanding Conflict in Healthcare Settings
- The Five Stages of Conflict
- The Role of NHS Protect
- Verbal and Non-Verbal Communication
- Effective Communication Models (LEAPS
- PALMS
- 5-Step Appeal)
- Recognising Warning and Danger Signs
- Managing Challenging Behaviour
- De-escalation Techniques
- Personal Safety and Security
- Reporting and Support Services
Click to Book
Course Duration
4h
Who is the course aimed at?
Doctors, nurses, healthcare assistants and support workers
Course pre-requisites
None
Course Standard
This course is verified as mapped and aligned to the UK CSTF – Skills for Health. Course is assessed and certificated
Number of Trainees
15 maximum Face to Face
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