Complaints and Lone Working
Complaints Handling and Lone Working course for healthcare workers. UK CSTF aligned.
What You Will Learn
- Principles of Good Complaint Handling
- UK CSTF Guidelines
- NHS Complaints Handling Procedures
- Managing Conflict and Aggression
- Lone Working Safety
- Risk Assessment and Control Measures
- Personal Safety Strategies
- Reporting and Responding to Incidents
- Relevant Legislation and Guidelines
- Best Practices for Lone Workers
Click to Book
Course Duration
2h
Who is the course aimed at?
Doctors, nurses, healthcare assistants and support workers
Course pre-requisites
None
Course Standard
Course is assessed and certificated
Number of Trainees
15 maximum Face to Face
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