Policies and Procedures
At ACI Training & Consultancy, we create clear, compliant and practical policies and procedures that your teams can use with confidence. Whether you run a care home, a domiciliary care service, a dental practice, a GP surgery, a private hospital, a complex care provision, an early years setting, an aesthetics clinic or a veterinary practice, we tailor every policy pack to your services, regulators and day to day realities.
Our approach is simple. We listen, assess and then build or refresh your policy framework so it works in practice, supports quality and stands up to inspection. You receive editable documents, guidance notes, version control tracking and training so policies are not just parked on a shelf but embedded across your organisation.
Who we help
Healthcare agencies and complex care providers
Agency and complex care policies aligned to safer recruitment, safeguarding, clinical governance and risk management. Built to support placements and complex packages in people’s homes and within clinical settings.
Care homes
Policies that reflect resident centred care, consent, medicines management, infection prevention and workforce supervision. Designed to support CQC quality statements and evidence day to day good practice.
Domiciliary care providers
Practical home care policies for scheduling, visit continuity, lone working, safe moving and handling, incident reporting and person centred planning.
Education and early years
Early years policies mapped to EYFS and safeguarding requirements including safer recruitment, health and safety, accidents and medication, SEND and parental communications.
Dental practices
Dental compliance policies for GDC standards, decontamination, radiation protection, cross infection, complaints handling and data protection.
Doctors and GPs
Primary care policies covering clinical governance, significant event analysis, prescribing and repeat medicines, information governance and safeguarding adults and children.
Private hospitals
Hospital wide policy frameworks that address clinical risk, theatres, consent, dignity and respect, incident reporting, audit and governance committee oversight.
Aesthetics clinics
Treatment and clinic governance policies including consultation and consent, complication management, medicines and prescribing oversight, infection prevention and advertising standards.
Veterinary clinics
Veterinary practice policies across clinical protocols, medicines storage, radiography, sharps, client communications, complaints and team training.
What is included in our policy service
- A full review of your current policies, gaps and overlaps
- A tailored policy index structured by service line and regulator expectations
- Editable documents in Word and PDF with version control and review dates
- Practical procedures, flow charts and checklists that staff can follow
- Implementation support, including staff briefings and sign off logs
- Training sessions for managers and teams to embed changes
- Ongoing maintenance with scheduled updates as standards evolve
How it works
1. Discovery
We learn how you deliver care or education, the regulators you work with and the risks you manage day to day.
2. Policy build
We draft or refine policies and procedures that reflect your service model and governance structure.
3. Implementation
We help you roll policies out with training, briefings, sign off sheets and audit tools.
4. Keep current
We maintain your library with periodic reviews and updates so you stay inspection ready.
Why choose ACI Training & Consultancy
- Sector expertise across health, care, education and clinical settings
- Policies written in plain English that staff actually use
- Aligned with UK regulatory expectations for settings such as care homes, GP practices, dental practices, early years and independent healthcare
- Training and consultancy from practitioners who understand frontline realities
- Fast turnaround with a single point of contact and clear project timelines
Policies and procedures by sector
Care homes
Examples include safeguarding, mental capacity and consent, medicines management, falls prevention, pressure ulcer prevention, infection prevention and control, incident reporting, complaints and duty of candour.
Domiciliary care
Care planning and reviews, visit continuity, lone working, moving and handling, medication prompts and administration, equipment and environmental safety, safeguarding and whistleblowing.
Complex care
Clinical competencies, tracheostomy care, PEG feeding, ventilator support, escalation pathways, emergency response, family and MDT communication and clinical documentation.
Healthcare agencies
Safer recruitment, compliance file management, training and competency, shift booking and allocation, worker conduct, incident management and client feedback.
Dental practices
Decontamination and sterilisation, cross infection control, radiation protection and IRMER procedures, medical emergencies and resuscitation drills, complaints, confidentiality and data protection.
Doctors and GPs
Significant event analysis, repeat prescribing protocols, safeguarding and chaperone procedures, cold chain management, information governance, clinical audit and risk registers.
Private hospitals
Consent and treatment planning, theatre safety, medicines management, transfusion, incident and near miss reporting, governance committee terms of reference and audit schedules.
Early years
Safeguarding and child protection, EYFS aligned health and safety, accidents and first aid, administering medication, behaviour and inclusion, parental communication and complaints.
Aesthetics clinics
Consultation and consent, medical history and contraindications, emergency management of complications, prescribing governance, infection prevention, sharps and waste, advertising and claims.
Veterinary clinics
Clinical protocols, anaesthesia and analgesia, radiography safety, medicines storage and dispensing, sharps and waste, client communication, complaints and continuity of care.
What regulators and inspectors expect to see
Your policies and procedures should be current, accessible and implemented. Inspectors look for a clear policy index, named owners, review dates, staff sign offs and evidence that procedures are followed in practice. They also expect staff to know where to find policies and how to apply them. We build all of these elements into your documentation and rollout so you can demonstrate compliance quickly and confidently.
Common Policy and Procedure Queries Answered
What are the essential policies and procedures for a care home?
Care homes should maintain up to date policies for safeguarding, mental capacity and consent, medicines, infection prevention, falls, pressure area care, incidents and complaints, with clear review dates and staff sign offs.
How do I create CQC compliant policies and procedures for domiciliary care?
Start with a policy index mapped to service risks and CQC quality statements, draft policies in plain English, add procedures and checklists, then train staff and record sign offs and audits.
Which policies does a dental practice need for compliance?
You will need decontamination and sterilisation, cross infection control, radiation protection and IRMER procedures, medical emergencies, complaints and information governance policies, plus staff training records.
Do GP practices need separate procedures as well as policies?
Yes. Policies set direction while procedures and flow charts show staff exactly what to do day to day. Inspectors look for both, plus evidence that they are implemented.
How often should we review our policies and procedures?
Most providers adopt an annual review cycle, with earlier updates when regulations, risks or services change. Always record the review date, owner and changes.
Can you supply editable policy templates and help us implement them?
Yes. We provide editable Word and PDF policies, an index, implementation plan, staff briefings and sign off logs so you can embed changes quickly.
Ready to move from paperwork to practice
If you want policies and procedures that work in the real world, we can help. Tell us about your services and we will scope a tailored project with clear timelines and deliverables. You will receive editable, compliant documents and the training to make them stick.
Common Questions About Creating and Implementing Policies and Procedures
How quickly can you deliver a full policy suite for a multi site provider?
Typical projects take four to eight weeks depending on scope and the number of services. We can prioritise high risk areas first so you are inspection ready sooner.
Will your policies be tailored to our services or are they generic templates?
Every policy is tailored to your services, risks and regulators. We do use proven structures, but content is customised and branded for your organisation.
Do you provide training so staff understand and use the new procedures?
Yes. We deliver live or virtual training for managers and teams, with guides, flow charts and sign off sheets to embed the changes.
What format do the policies come in and how are updates handled?
You receive editable Word documents and PDFs with version control. We can also maintain an update schedule and notify you when standards change.
Can you review our existing policies and only fill the gaps?
Absolutely. We will audit your current library, identify overlaps and gaps, then update, replace or create new documents as needed.
Do you cover specialist areas such as aesthetics complications or complex care procedures?
Yes. We build sector specific procedures, for example escalation pathways and emergency responses for complex care, and complication management protocols for aesthetics clinics.
What Our Customers Are Saying
ACI delivered our mandatory training on-site, and the team loved the hands-on approach. Everything was tailored to our policies, and the trainer was fantastic.
The face-to-face sessions were practical and engaging. Our staff left feeling confident and fully compliant. Highly recommend ACI for in-person training.
Booking was easy, and the training was delivered exactly when we needed it. Certificates were issued promptly, which helped with our CQC audit.
We needed paediatric first aid for our Early Years team, and ACI made it stress-free. The trainer was knowledgeable and approachable—great experience!
Our dental practice team really valued the medical emergencies training. It was clear, practical, and CPD-accredited. We’ll definitely book again.
