This refresher course is suitable for healthcare professionals and other individuals who require a Conflict Resolution practical session.
This course includes a practical session and assessment, delivered over live webinar with one of our experienced healthcare trainers. A booklet to support learning, will be sent out after the course.
Attendees will need to provide appropriate ID at the start of the session and must be in a private quiet space.
This course is mapped and aligned to the UK CSTF (Skills For Health).
The following areas will be covered on the course:
- Identify the main areas of work and the objectives of NHS Protect
- Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management Specialist
- Describe the common causes of conflict and identify the different stages of conflict
- Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
- Describe two forms of communication
- Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
- Understand the impact that cultural differences may have in relation to communication
- Identify the causes of communication break down and the importance of creating conditions for communication to succeed
- Utilise three communication models that would assist in dealing with different levels of conflict
- Recognise the behavioural pattern of individuals during conflict
- Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
- Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
- Understand the importance of keeping a safe distance in conflict situations
- Summarise the methods and actions appropriate for conflict situations bearing in mind that no two situations are same
- Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
- Identify the range of support, both short and long-term, available to those affected by a violent incident
- Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.
- Demonstration and practical use of breakaway techniques
How to Book NHS Conflict Resolution Practical Session Including Breakaway Techniques Practical Session
Booking is very easy via our training booking system.
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