Our clinical complaints handling service is run in parallel with your company policy and is compliant with NHS Framework Agreements. ACI work as an ambassador for you.
The service is run by a dedicated, qualified Registered Nurse with extensive experience in handling complaints, with the back up of 2 NHS Resolution trained case investigators (previously NCAS).
It helps give your company the professional edge, as the use of an external service shows that you take the procedure seriously and gives candidates and customers alike the assurance that complaints will be handled effectively and efficiently, without bias.
The process is simple and easy to use.